Director of Operations and Business Development
Position Title: Director of Operations & Business Development
Department/Location: Administrative Office
Reports to: Executive Director
The Online Employment Application (including Questions for Application) for this position follows the position description. Note that as part of the application, applicants will need to upload a cover letter and resume.
The Director of Operations & Business Development functions as a member of the Port’s Executive Team. The position is responsible for the Port’s business operations, property management, and business development. As an Executive Team member, the Director provides input and analysis for strategic planning and implementation. The position attends Commission meetings and workshops, is responsible for carrying out policies set forth by the Executive Director and the Commission, and acts on behalf of the Executive Director when directed.
The Port of Port Townsend
With its maritime heritage, artist spirit, and a touch of urban chic, Port Townsend is a dynamic destination that caters to a wide range of interests. Located on the eastern edge of Olympic National Park, Port Townsend and Jefferson County provide a rare combination of marine access, and mountain pursuits. Port Townsend is a national historic Victorian Seaport. The area’s rich maritime tradition is celebrated throughout the year, but particularly each September at the famous Wooden Boat Festival, which draws tens of thousands of visitors to the area.
The Port of Port Townsend is a publicly owned and operated, special purpose district authorized by state law to plan, construct, operate, and maintain physical improvements. The Port’s facilities and activities provide a substantial base of economic activity and employment within the City of Port Townsend and Jefferson County.
Featuring a heavy boat haul-out facility, the Port Townsend Boat Yard has a regional reputation for quality and economy and is a destination of choice for vessel maintenance, refits and new construction of all types. It supports over 450 people working in approximately 100 marine trades businesses. The full-service Port Townsend Boat Haven Marina provides permanent and transient moorage year-round. It is home to 475 commercial and recreational vessels and each year provides more than 6,000 overnight guest moorage accommodations for visiting vessels.
Point Hudson Marina and RV Park is home to the Northwest Maritime Center and the annual Wooden Boat Festival. The 4-acre marina has 44 slips and 700 feet of linear docks dedicated to transient guest moorage. The site is also home to a recreational RV park with 48 spots as well as several marine trades businesses. Jefferson County International Airport is the county’s only general aviation airport, located four miles southwest of Port Townsend. The Port has more than doubled the initial landholding to 316 acres and constructed a single 3,000-foot paved runway.
On the west shore of Quilcene Bay, the Port owns about 50 acres of waterfront and uplands. The major tenant is a large shellfish hatchery and processing facility. A mix of transient, permanent and commercial moorage is provided at Herb Beck Marina. Numerous other boat ramps are also maintained throughout the County.
Major Duties and Responsibilities
Duties and responsibilities shown are intended to indicate the type of work performed and should not be understood as an exhaustive list of all tasks assigned to this position.
A. Advises and supports the Executive Director and the Port Commissioners on policy and oversight. Provides leadership on overall Port management and strategic business development.
B. Directs and provides overall management to the Port’s management team responsible for Hoist and Ship/Boat Yard(s), Boat Haven Marina and properties, Point Hudson Marina and properties, Airport, Quilcene Marina and properties, Maintenance, and other functions, services, projects and activities.
C. Plans for the efficient utilization and optimization of all Port properties and facilities. Provides financial and operational analysis regarding performance of business centers and assets. Helps to establish financial and operational benchmarks and regularly tracks progress towards goals. Regularly tracks market trends and opportunities and makes recommendations for investments and/or operational changes to position the Port for financial sustainability and to support the health of the local economy.
D. Develop and implement short and long-term plans, which include the highest and best use strategies and business cases, for Port business lines and properties that are in alignment with the Port’s Comprehensive and Strategic plans.
E. Keeps abreast of the economic drivers and conditions of each business line. As a member of the Executive Team, provides input and analysis regarding organizational performance and progress towards strategic goals.
F. Conducts lease negotiations with prospective and existing tenants, subject to approval by Port Commission. Coordinates with Executive Team members and the Port Attorney for optimization of terms and support of strategic goals.
G. Works with Port tenants and staff to ensure compliance with all relevant operational, environmental and safety regulations. Plans for all relevant staff training to achieve such compliance.
H. Operationalizes customer service standards and provides appropriate staff training and oversight to achieve such standards.
I. Provides management assistance by preparation of various analyses, studies, reports, and projects as directed by the Executive Director.
J. Formulates and executes marketing plans for each of the Port’s business lines, in conjunction with business line managers, to increase property and service revenues. Implements marketing strategies for targeted real estate development projects. Develops marketing, promotion and leasing programs for Port properties and businesses. Participates at trade shows and conferences to advance the mission of the Port and identify new sustainable business opportunities.
K. As a member of the Executive Team, provides input and analysis regarding capital improvements planning. Assists with planning, permitting and capital financial planning tasks as needed.
L. Assists in preparation of the annual Port budget.
M. Participates in the administration of labor contracts with Port bargaining units.
N. Performs other duties, responsibilities, and special projects, as may be required.
To perform this job successfully, an individual must be able to perform all of the duties described in an efficient and competent manner. The requirements and conditions listed are representative of the minimum levels.
- Education: BA or BS degree in business administration, public administration, marketing, engineering, economics, or related area is required.
- Experience: Minimum of five years of senior management of industrial operations, marine facilities, property management and development, and business development required. Excellent negotiating skills and able to work in a team environment. Experience and familiarity with public sector management comparable to the Port’s business, operations, and maintenance functions.
Knowledge, Skills, and Abilities
Requirements outlined in this description may be subject to modification to reasonably accommodate individuals with disabilities otherwise qualified for this position.
- Ability to lead and oversee operations functions comparable to the Port’s hoist/yard, marinas, airport, and other services.
- Ability to manage and lead a diverse staff, meeting standards for personnel management, supervision, selection, training, evaluation, recognition, discipline, and development.
- Ability to provide analysis and recommendations regarding organizational performance and investment. Knowledge of business ratios, performance indicators and industry benchmarks is required.
- Ability to perform complex business calculations such as net present value and internal rate of return in order to analyze business and financial opportunities.
- Ability to lead, investigate and provide practical solutions to property and general management problems and to deal with complex management, community, industry, and Port issues.
- Ability to work very closely with Port Commissioners, Port staff, and Port customers, tenants, and the general public to maintain effective relationships, promote goodwill, and maintain the brand integrity of the Port.
- In depth knowledge of the marine trades.
- Excellent verbal and written communication skills and presentation skills.
- Knowledge of business, economic development, marketing, tourism, public relations and other issues that may affect Jefferson County.
- Ability to create and implement marketing strategies, communications and materials for Port tenants and the public.
- Ability to effectively present detailed information to tenants, customers and the public.
- Ability to present business cases to the public and to the Board of Commissioners in open public meetings.
- Ability to analyze extremely complex leases, contracts, agreements and documents.
- Ability to travel, including internationally, as needed.
- Ability to effectively use computer software including Microsoft Word, Excel, Outlook, PowerPoint and property management programs.
Physical Requirements and Work Environment
Duties require administrative related physical efforts and are primarily performed in an office and meeting environment while sitting at a desk or computer terminal or doing presentations. Duties also require ability to navigate through both industrial areas and marine facilities that include uneven surfaces. Travel, overtime and evening meetings may be required.
Certificates, Licenses, or Registrations
Valid Washington State driver’s license.
Equal Opportunity Employer – Americans with Disabilities Act